Mobile network benchmarking specialist GWS has revealed that Virgin Media O2 has the UK’S Best Combined Connectivity Experience, in a performance measure combining results from across both mobile operator and ISP partners in one score. The result follows six months of extensive data collection from GWS, where the company analysed over 143,000 speed and reliability […]

When it comes to connectivity, there is no contest: Fibre Internet beats non-fibre service hands down, according to the American Customer Satisfaction Index (ACSI) Telecommunications Study 2022-2023. The former outpaces the latter by 9 points — 75 to 66 — for customer satisfaction (on a scale of 0 to 100. “Across the entire customer experience, […]

UK telecoms regulator Ofcom is proposing to discontinue its UK Home Broadband Performance research after the next report is published later in 2023. The research was initially designed to provide consumers with accurate information regarding the real-world connection speeds that different broadband services provided. But since then, changes in the rules around the use of […]

UK telecoms regulator Ofcom has published its decision not to prevent digital infrastructure provider Openreach from introducing its new pricing offer for full-fibre broadband, known as ‘Equinox 2’. Under its rules, Openreach must notify Ofcom of certain offers before they come into effect. This is to allow the regulator to assess them before they are […]

Ofcom has published its seventh annual comparing customer service report, painting a mixed picture of how UK telecom providers performed in 2022. It reveals that people were more likely to be satisfied with their mobile provider (87 per cent) than their broadband (82 per cent) or landline company (77 per cent). And while average numbers […]

Findings from Leichtman Research Group indicate that the largest cable and wireline phone providers and fixed wireless services in the US – representing about 96 per cent of the market – acquired about 960,000 net additional broadband Internet subscribers in Q1 2023, compared to a pro forma gain of about 1,085,000 subscribers in Q1 2022. […]

Satellite services business Speedcast has agreed connectivity access with Saudi Arabia with new licences granted. Speedcast says it has already delivered communications services to customers through in-country partners. With its latest expansion, the company will supplement its existing Internet Service Provider (ISP) licence from the Kingdom’s Communications, Space and Technology Commission (CST) with additional support […]

Low Earth Orbit (LEO) satellite communications company OneWeb and integrated communications services provider iSAT Africa have signed a Distribution Partnership Agreement (DPA) to bring high-speed, low-latency broadband connectivity across Africa. The partnership brings together OneWeb’s satellite technology and iSAT Africa’s experience in rural connectivity, fixed and mobile satellite services, enterprise, and broadcasting solutions in Africa. […]

Liberty Global earnings were negative in Q1, posting a loss of $713.5 million (€650.3m) from continuing operations. Adjusted EBITDA was down by 6 per cent to $624.5 million. The company says it suffered from was a combination of subscriber losses and rising energy and labour costs in the quarter. Meanwhile, Liberty revealed it plans to […]

Ofcom has published the latest figures for complaints the regulator has received about the UK’s major broadband, pay-TV providers, mobile and landline covering the period between October and December 2022. The data shows: Shell Energy continued to be the most complained-about broadband and landline provider, attracting more complaints about its service than in the previous […]