Mobile network benchmarking specialist GWS has revealed that Virgin Media O2 has the UK’S Best Combined Connectivity Experience, in a performance measure combining results from across both mobile operator and ISP partners in one score. The result follows six months of extensive data collection from GWS, where the company analysed over 143,000 speed and reliability […]
When it comes to connectivity, there is no contest: Fibre Internet beats non-fibre service hands down, according to the American Customer Satisfaction Index (ACSI) Telecommunications Study 2022-2023. The former outpaces the latter by 9 points — 75 to 66 — for customer satisfaction (on a scale of 0 to 100. “Across the entire customer experience, […]
New Zealand telco Spark is to provide a satellite-to-mobile service for Spark mobile customers, with a trial set to launch as early as the end of 2023. The service will be delivered in partnership with satellite provider Lynk Global and will allow a subset of Spark mobile customers to opt-in to a free trial. More […]
Over 800 million women will need to adopt mobile Internet in order to close the digital gender gap by 2030 across low- and middle-income countries (LMICs), according to the latest Mobile Gender Gap Report from trade body the GSMA , which evaluates mobile ownership and mobile Internet usage across low- and middle-income countries. The latest […]
The GSMA and ETNO, industry associations representing fixed and mobile network operators, have called for European policymakers to take bold action to secure EU connectivity leadership over the next decade. In a joint response to the European Commission consultation on ‘The future of the electronic communications sector and its infrastructure’ the associations state that Europe […]
Ofcom has published its seventh annual comparing customer service report, painting a mixed picture of how UK telecom providers performed in 2022. It reveals that people were more likely to be satisfied with their mobile provider (87 per cent) than their broadband (82 per cent) or landline company (77 per cent). And while average numbers […]
Spending on telecom services and pay-TV services in Europe, the Middle East, and Africa (EMEA) increased by 2.4 per cent year on year in 2022, reaching $449 billion (€413bn), according to the Worldwide Semiannual Telecom Services Tracker published by International Data Corporation (IDC). IDC forecasts EMEA spending on telecom and pay-TV services will increase by […]
Worldwide spending on reached $1.47 trillion (€1.34trn) in 2022, increasing by 2.2 per cent year over year, according to the International Data Corporation (IDC) Worldwide Semiannual Telecom Services Tracker. IDC expects Worldwide spending on telecom and pay-TV services will increase by 2 per cent next year and reach a total of $1.54 trillion. The latest […]
UK multiplay telco Virgin Media O2 has announced two changes to its Executive Committee as the company dials up its customer-first focus, accelerates its digital transformation strategy and doubles down on key growth initiatives to drive long-term commercial momentum. Ulrik Bengtsson, the former Chief Executive of William Hill, has joined the company as Chief Operating […]
Swedish telco Telia Company has entered into a binding term sheet agreeing upon the key terms on which to sell 100 per cent of its operations and network assets in Denmark to Danish energy and telco group, Norlys, at an expected enterprise value of DKK 6.25 billion (€838m), on a cash and debt-free basis. The […]