When it comes to connectivity, there is no contest: Fibre Internet beats non-fibre service hands down, according to the American Customer Satisfaction Index (ACSI) Telecommunications Study 2022-2023. The former outpaces the latter by 9 points — 75 to 66 — for customer satisfaction (on a scale of 0 to 100. “Across the entire customer experience, […]

A key broadband trend was upended in the first quarter of 2023 as subscribers on usage-based broadband (UBB) plans achieved and slightly exceeded consumption parity with their flat-rate (FRB) plan counterparts for the first time, according to the OpenVault Broadband Insights (OVBI) report. The Q1 2023 report was issued by OpenVault, a market-leading source of […]

Findings from Leichtman Research Group indicate that the largest cable and wireline phone providers and fixed wireless services in the US – representing about 96 per cent of the market – acquired about 960,000 net additional broadband Internet subscribers in Q1 2023, compared to a pro forma gain of about 1,085,000 subscribers in Q1 2022. […]

According to The Changing Divide report 2023 from Amdocs, conducted by Dynata, the majority of American consumers now have dependable Internet access. However, as homes become more interconnected, fresh obstacles are emerging that jeopardise the progress made and may deepen the digital divide. “We’ve long recognised that a lack of connectivity is a significant problem, […]

Intelsat has expanded the global reach for Deutsche Telekom IoT into its cloud-based Internet of Things offering. Deutsche Telekom IoT (DT IoT) intends to integrate Intelsat FlexEnterprise into its cloud-based Internet of Things (IoT) offering to extend its IoT solutions to locations regardless of the availability of fibre or cellular connectivity options. “Satellite connectivity allows […]

While availability of Internet and speed of that service can vary widely from state to state, or even county to county, there are a number of technology devices that have reached parity levels among connected households in rural and urban US markets. Those include, TVs, video game consoles, smartwatches, activity trackers, and tablets, according to […]

Findings from Leichtman Research Group indicate that 90 per cent of US households get an Internet service at home, compared to 84 per cent in 2017, and 74 per cent in 2007. Broadband accounts for 99 per cent of households with an Internet service at home, and 89 per cent of all households get a […]

More than four in ten UK homes can now access faster, more reliable Internet connections, as the rollout of full-fibre technology continues at record pace. Ofcom’s annual Connected Nations report, which measures the availability of broadband and mobile services across the UK, found that full-fibre connections are now available to 12.4 million households (42 per […]

Microsoft and satellite operator Viasat have agreed a new partnership to help deliver Internet access to 10 million people around the globe, including 5 million across Africa. Viasat is the first satellite partner to work with Microsoft’s Airband Initiative, and together they will deepen Airband’s work in the Democratic Republic of the Congo, Nigeria, Guatemala, […]

Findings from Leichtman Research Group indicate that the largest cable and wireline phone providers and fixed wireless services in the US – representing about 96 per cent of the market – acquired about 825,000 net additional broadband Internet subscribers in Q3 2022, similar to a pro forma gain of about 820,000 subscribers in Q3 2021. […]