Technicolor Connected Home and remote access solutions specialist RealVNC have revealed a joint initiative to enhance the ability of network service providers (NSPs) to improve remote customer care for the surge in Android TV devices that are being deployed around the world. The Connect TV solution from RealVNC allows NSP customer service representatives (CSRs) and […]
Internet and Cloud Intelligence company ThousandEyes has revealed the findings of its inaugural 2020 Internet Performance Report, a first-of-its-kind study of the availability and performance of Internet-related networks, including those of Internet Service Providers (ISPs), public cloud, content delivery network (CDN) and domain name system (DNS) providers. Measuring performance over time, the report examines the […]
Witbe, a specialist in Quality of Experience Testing and Monitoring and Testronic experts in international quality assurance (QA), localisation QA, and compliance for the film, television and games industries, have signed a strategic partnership to develop automated QA and Quality of Experience (QoE) services to platforms and content owners. Witbe has developed a technology based […]
Open standards development organisation Broadband Forum is making key progress on delivering a vastly-improved broadband user experience with two new specifications nearing completion. Covering Quality Attenuation and IP Capacity Metrics and Measurements, the specifications will enable operators to achieve enhanced network performance by moving away from the conventional metric of capacity or ‘speed’, in favour […]
Speaking at the launch of a new online event series, Ericsson President and CEO, Börje Ekholm, has highlighted the importance of connectivity during times of crisis and the opportunity there is to rethink the role of networks in the future, and suggested that 5G will be “the greatest open innovation platform ever”. Speaking from his […]
Edge cloud platform Fastly has released analysis of Internet performance within median income brackets in the US which uncovers a clear stratification of download speeds, indicating households with lower incomes experienced lower download speeds compared to households with higher incomes. In the weeks since the onset of the Covid-19 pandemic, more and more people around […]
UK multiplay operator Virgin Media suffered a major network failure on the evening of April 27th. Intermittent outages began just after 17:00 UK time, leading many frustrated users to take to social media to vent their displeasure. The Downdetector service recorded more than 30,000 reports, with some suggesting that service resumed quickly but others reported […]
Despite proactive reductions in streaming quality by many of the largest OTT providers, European business hours broadband consumption has risen at varying levels, with a blended growth rate of approximately 65 per cent and overall usage growing more than 30 per cent, according to broadband industry analytics and technology solutions provider OpenVault. The insights comparing […]
The European Broadcasting Union (EBU) has issued a recommendation for public service media organisations to continue their efforts to avoid Internet congestion and manage the potential impact of streaming media consumption during the Covid-19 pandemic. The full text of the EBU Technical Recommendation is available on the EBU T&I website. The Recommendation was approved by […]
Netflix has fixed a temporary outage that affected some users in the US and Europe during the evening of March 25th, according to the SVoD service. The website refused to load when users navigated to the site. Problems were also reported by those using the app, although some who were unable to access the website […]